The Arise Product Guarantee

Customized Items & Made to Order Items are ONLY eligible for repair or replacement if there is a workmanship defect. If there is a quality issue with your product upon arrival, please immediately contact us so that we can resolve the issue quickly in accordance to our Return and Exchange Policy: Return & Refund Policy – ARISE KOLLECTIONS

At Arise Kollections, we handcraft each item to the best of our capabilities using only the finest and most durable materials available. Our products are designed to improve with age. Marks are normal and a natural feature of leather and scratches from normal use are natural and enhance the character of the item. The beauty of leather is that it wears and shapes itself to you over time and becomes more appealing. We pride ourselves on crafting products to the highest quality standards, however, due to the nature of handcrafted items, human error may occur and as such, we stand behind our products with limited warranty coverage. Each Arise Kollections product comes with a workmanship and defective parts warranty for 1 year from the date of purchase. This defective parts warranty entitles the buyer to repair due to issues with defective parts for this 1-year period. The original order number is required if an item needs warranty service. The warranty does not cover normal wear and tear, which includes scratches or abnormal abuse of the materials, stretching/softening of leather, leather that is stained or bleached from coming into contact with other materials or elements, or damaged zippers from snagging or over-stuffing. Please keep in mind that original parts and materials may be limited in their availability, and in such cases, Arise Kollections' responsibility will be to have the item functioning properly, but repair parts and materials may not be the same as had been used on the item when it was originally made. This workmanship and defective parts warranty does not serve as a replacement policy.  If custom work or repair is done on the bag by any individual or any company not authorized by Arise Kollections, these warranties will be void.

We want you to love your Arise products and if we fall short of your expectations, we want to know!

Last updated: October 16, 2023